- Integra series (p/n D*********):
Troubleshooting archive file from Web GUI (“System>Diagnostic>Download troubleshooting file”)
- CFIP series (p/n I*********):
Full system information, alarm log and pm log (1, 15 and 60min interval) text files from Web GUI (“Status>Diagnostics data”)
- SAF FreeMile 5 GE / 5.8 MIMO (p/n Z05*****):
Troubleshooting archive file from Web GUI ("Configuration-->Maintenance-->Download troubleshooting file")
- SAF FreeMile 17/24 (p/n Z17****** or Z24******):
Full system information, alarm log and pm log (1, 15 and 60min interval) text files from Web GUI (“Advanced>Configuration>System configuraion” and “Advanced>Performance>Performance log”)
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Phoenix C IDU (p/n S0******):
Log file and configuration file. In Maintenance->Files check “Save Log” and Save Config”, press Generate button
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Phoenix M IDU (p/n EA******):
Screenshots needed from web GUI: Administration->Maintenance->Reprogramming; Administration->Device information->Serial Numbers; Link Configuration->Configuration Summary; Analysis->Alarms->Active Alarms; Analysis->Alarms->Alarm History